By FZ Abschleppdienst, Korntal-Münchingen. Last updated:
In short
There is no fixed price for every call-out. What matters is the distance, the vehicle, the time of day and the work involved on site, such as a recovery. Ask about the costs before the tow truck sets off. After an accident that was not your fault, the other driver's insurer usually pays.
The main price factors
These points determine what a call-out costs:
- The journey to you and the distance to the destination
- Type and weight of the vehicle, for example a car or a van
- Work on site: can the vehicle still roll, does it need to be recovered, are any wheels locked?
- Time of day: call-outs at night, at weekends or on public holidays are often more expensive in this industry
- Waiting time at the scene, for example while the accident is being recorded
- Storage, if the vehicle cannot go straight to the garage
Breakdown assistance is often cheaper than towing
If the car starts again after a jump start, or a tyre can be changed, there is no need for transport. That is why we first ask on the phone exactly what has happened.
Who pays
After a breakdown, you pay for the call-out yourself, unless an automobile club or breakdown cover (Schutzbrief) covers the costs. Check with them beforehand whether you may hire a service yourself.
After an accident that was not your fault, the other driver's motor liability insurance usually pays for the towing and a reasonable period of storage.
What to ask on the phone
Before a towing service sets off, you should clarify these points:
- What the call-out is likely to cost
- What is included in the price, for example the journey to you and transport to the destination
- Whether there are surcharges for nights or weekends
- Whether you will get an invoice for your insurer
Be wary of unclear offers
Do not let anyone pressure you into anything at the accident scene. A reputable business gives you its name, address and phone number and issues a proper invoice. You will find our details in the legal notice.
What we charge
Call us and briefly describe the situation. We will tell you what to expect before we set off.
