Privacy policy

This page is a translation. The German version is legally binding.

1. Controller

FZ Abschleppdienst & Pannenhilfe Stuttgart
Owner: Hakan Filiz
Lembergstraße 37, 70825 Korntal-Münchingen
Phone: +49 174 6099999
Email: fz-abschleppdienst@outlook.de

2. General information on data processing

The protection of your personal data is important to us. We process personal data only within the scope of the statutory provisions (GDPR, BDSG). This policy explains which data are processed when you visit this website and when you contact us.

3. Hosting and server log files

This website is hosted by Vercel Inc., 440 N Barranca Avenue, Suite 4133, Covina, CA 91723, USA. Vercel is certified under the EU-US Data Privacy Framework, for which there is an adequacy decision of the European Commission (Art. 45 GDPR).

When you access this website, the hosting provider automatically collects information in what are known as server log files (e.g. IP address, date and time of access, page accessed, browser type, operating system). These data serve to ensure smooth operation and to improve our website (Art. 6(1)(f) GDPR) and are automatically deleted after a short period. They are not combined with other data sources.

4. Contact form

In our contact form you choose whether your enquiry reaches us via WhatsApp or by email. We process the subject of your enquiry, your name, your phone number and email address where provided, your message, the pick-up point or location, the destination, the vehicle and the date.

If you choose WhatsApp, a pre-filled message opens. Your details do not pass through our server and only reach us when you send the message yourself in WhatsApp; section 5 applies to this.

If you choose email, your details are sent to us via our server. To send them, we use the Resend service of Plus Five Five, Inc., USA, as a processor. According to its own information, Resend is certified under the EU-US Data Privacy Framework (Art. 45 GDPR). If sending via our server is not available, your own email program opens instead with a pre-filled message.

We process these data to handle your enquiry and any follow-up questions (Art. 6(1)(b) GDPR). Your data will not be passed on to other third parties without your consent and will be deleted as soon as they are no longer needed to handle your enquiry, unless statutory retention obligations prevent this.

5. Contacting us by phone, email or WhatsApp

If you contact us by phone, email or WhatsApp, your details are processed to handle the job or enquiry (Art. 6(1)(b) GDPR). Please note: when you use WhatsApp, data are transferred to WhatsApp Ireland Ltd. or Meta Platforms Inc.; WhatsApp's privacy notice also applies.

Using the “Send location via WhatsApp” button and the location button in the contact form, you can add your location to a pre-filled message. Your device asks for your permission first. If you decline, WhatsApp opens without your location.

Your device determines the location itself. Depending on the device and its settings, it uses the manufacturer's location services for this, for example those of Google (Android, Chrome) or Apple. The settings and privacy notices of your device apply. We insert the location into your message as a link to Google Maps. It is not transmitted to our website or to analytics services and only reaches us when you send the message yourself. When we open the link, the location is retrieved in Google Maps.

6. Fonts

The fonts used on this website are delivered from our own server. No connection is made to servers of Google or other font providers when the page is loaded.

7. Traffic measurement with Vercel Web Analytics

We use Vercel Web Analytics from Vercel Inc. (address in section 3) to count how many visitors access which pages, where they come from and how often phone, WhatsApp and the form are used. No cookies are set, nothing is stored on your device and no profiles are created across days, websites or devices.

For each visit, the time, the page viewed, the page you came from, approximate location (country, region, city), operating system, browser and device type are recorded. Your IP address is not stored. So that a visit is not counted more than once, Vercel creates a check value (hash) from the request, which is discarded after 24 hours. We only see aggregated figures, not individual visitors.

The legal basis is our legitimate interest in running the website economically and in knowing which contact channels are used (Art. 6(1)(f) GDPR). Vercel is certified under the EU-US Data Privacy Framework (Art. 45 GDPR). You can object to this measurement at any time, see section 10.

8. Cookies, consent and tracking with Google

We currently use neither Google Analytics nor Google Ads and set no cookies. That is why we do not ask for your consent. Before we use either of these services, we will update this policy and ask for your consent via a banner.

9. Links to Google Maps

We link to Google Maps for directions. No Google map is embedded on our website. Google Maps only opens when you click the link, and Google's privacy notice then applies.

10. Your rights

You have the right at any time to access your data (Art. 15 GDPR), to rectification (Art. 16 GDPR), to erasure (Art. 17 GDPR), to restriction of processing (Art. 18 GDPR), to data portability (Art. 20 GDPR) and to object to processing (Art. 21 GDPR), including the measurement described in sections 7 and 8. To do so, simply contact us using the details above. You also have the right to lodge a complaint with a data protection supervisory authority. The competent authority is the State Commissioner for Data Protection and Freedom of Information Baden-Württemberg (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Baden-Württemberg).